• We use outside shipping companies to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
  
  We ship UPS Ground while expedited orders can be shipped via UPS 2nd Day Air. Note: California residents should not request shipping via UPS 2nd Day Air as UPS Ground is just as fast within California. On our bulkier and larger orders we may use FedEx to minimize your costs.

 Survival kit orders generally ship withing 24 hours. For an estimate of shipment transit time

Should an item arrive with a defect or malfunction and you notify us within 5 days of delivery, Theflyingglowstick.com  will arrange to have the defective item(s) returned, free of shipping charge, while we provide you with replacement item(s) at no additional charge. On non-defective items refunds may be requested within 30 days of delivery and are subject to a 20% restocking fee.